Managing Director Natalie Hastings has forever changed the way Australia’s leading real estate agencies view business administration and trust accounting.
A visionary at the helm of hastings+co's team of talented real estate support professionals, Natalie's deep knowledge of trust accounting and the property industry comes courtesy of over 20 years immersed in agency best practice.
"Today's Principals look to the future: they're leveraging their team's efforts into dollar productive activities by freeing up time they might normally devote to administration and accounting", she notes. hastings+co empowers Principals and property management teams to enjoy focused and productive days with their extraordinary diamond service real estate support service. Natalie is at the forefront of emerging technology in the real estate space, relentlessly seeking to offer new solutions and exceptional customer service to her clients.
Natalie is a certified trainer with an inimitable teaching style and dynamic presentation skills. Her specialty knowledge includes advanced trust accounting, general accounting, REST, fileSMART and PropertyTree Classroom, onsite and remote training and the development of procedural manuals and business performance audits.
A features writer for award-winning Elite Agent Magazine and a sought-after guest speaker at Australasian real estate industry conferences, Natalie and hastings+co are the choice of forward-thinking agencies who are serious about business growth and innovation.
General Manager Shannon Vallance is an expert trust accountant and trainer, benefiting from rare insight into the challenges faced by Principals Australia-wide.
A key team member of hastings+co since 2012, Shannon is responsible for the high-quality customer service standards and exceptional outsourced real estate support solutions our business is renowned for.
"I was a hastings+co client prior to joining the business – having worked within estate agencies, I can really empathise with property managers' need for expert support" she says. Warm and engaging, Shannon is also an expert software and office procedures trainer who enjoys an easy rapport with the Principals and property managers in hastings+co's care. She is a certified ROCKEND trainer (available for onsite and online training), well-versed in REST Professional, FileSmart, StrataMaster, PropertyTree and Xero.
In her role as General Manager at hastings+co, Shannon looks for ways to update efficiencies within estate agencies whilst onboarding new business, executing rollout training and supporting our terrific team of trust accountants and administrators.
Department Manager Daniella Bruno is an energetic powerhouse of trust accounting expertise, overseeing hastings+co’s expert outsourced trust accounting talent.
Bringing a dynamic mix of people skills and technical know-how to her role, Department Manager Daniella is veteran of real estate trust accounting. "Having managed large, busy trust account portfolios throughout my career, I thrive on strategic problem-solving and prioritise the swift resolution of matters for hastings+co's clients across Australasia", she says. Benefiting from expert knowledge in RPOffice, REST, fileSMART and PropertyTree in addition to a tertiary business qualification, Daniella is a clear communicator who understands the roles and responsibilities found across property management departments. Having supported property management teams handle portfolios of up to 3500 properties during her career, Daniella is affectionately known by many hastings+co clients as "Superwoman".
Balancing trust accountants and saving reconciliations one Australian estate agency at a time, Daniella's Department Management role finds her at the heart of managing new client business, ensuring all processes are streamlined and perfected before effecting handover to our expert hastings+co trust account managers. A natural team player, Daniella supports our trust accounting team as the first line of support for REST, FileSMART, residential, commercial and sales accounting, payroll, Xero accounting and professional development.
"a balanced trust account is so satisfying" says trust account manager sebastian wright. "i’ve learned that using an outdated or inferior trust accounting software can really impact your productivity and output."
Benefiting from nearly a decade of experience in property management, Sebastian feels right at home solving problems for his colleagues in the real estate industry. His unique level of ‘hands on’ experience allows Sebastian to understand the many concerns that plague unproductive property management departments across Australia.
Highly motivated, Sebastian enjoys sharing new and innovative ways to encourage productivity in the workplace. “Embrace technology,” says Sebastian, “there are a multitude of programs that will automate some of the more tedious tasks in property management.” If you need support to implement these time-saving solutions, we recommend getting in touch with Sebastian at hastings+co!
rebecca pace - joined the hastings+co team in 2018 with a passion for people and an eye for fine detail!
Rebecca’s previous property management experience has allowed her to grow and adapt into a reliable and supportive Trust Account Manager for the hastings+co team. Benefiting from a Diploma in Accounting, a Certificate in Financial Services and an Agent's Representative License, Rebecca is an intelligent, considered Trust Accountant who can be relied on to make executive decisions when the circumstances demand.
Considerate and efficient, Rebecca is happiest when supporting both her colleagues and her clients and her pleasant personality is an asset to the hastings+co team.
Lisa Athans affirms that "the satisfaction of a reconciled account should never be underappreciated!"
An experienced Trust Accountant, Lisa entered the real estate industry in 1998 and has been relentlessly developing her skills in the two decades spanning her career. Lisa fell in love with the property industry whilst at University and decided to pursue a career in real estate. Lisa has worked in property management, sales, owners corporation management, and now is thoroughly enjoying her role in trust accounting.
Lisa loves the high-energy dynamic of working with hastings+co’s variety of clients and views the different processes and procedures unique to each agency as an exciting challenge: “communication, understanding and the sharing of knowledge sharing really motivate me”.
"When it comes to trust accounting, perfection is required down to the very last cent." So says Leilani Gliatsos, whose perfectionism has found a happy home at hastings + co.
An experienced trust accountant, Leilani entered the real estate industry at age 18. Relentlessly seeking improvement throughout her career, Leilani is well-versed in all leading real estate software programs and has completed a Diploma of Business.
Offering the support and knowledge your property management team require to thrive, Leilani’s close attention to detail and fierce desire to balance the books is a wonder to behold.
"everyone in our office is inspiring” says jag bhatia, whose team spirit has found a perfect fit at hastings+co.
An experienced Trust Accountant, Jag enjoys over a decade of experience in the real estate industry. Jag is passionate about customer care and goes above and beyond to assist our clients with their queries. Jag’s passion extends to educating clients where possible, so that they are better informed and "know they can get in touch with me to get the results they need, when they need them!"
Jag is well-versed in crunching numbers and has completed an Advanced Diploma of Business Accounting. She represents the values of the hastings+co with a great sense of pride and integrity and we’re very fortunate to have a terrific, talented team member in Jag.
A natural number-cruncher and seasoned accountant, Shelley Gage joined hastings + co in 2017.
Shelley brings with her a wealth of experience from her diverse career in accounting across several categories. Her thorough understanding of the critical role professional accounting support plays to real estate businesses fuels her passion for trust accounting, and we’re excited about the contribution she will make to our extended team.
“I’m a natural numbers person”, admits Shelley. It is this innate focus on accuracy and attention to detail that makes Shelley an ideal trust account manager, supporting our property management clients towards stress-free owner payouts and balanced accounts. Ensuring smoother days across your agency’s portfolio, you’ll be delighted to work with Shelley in her new role at hastings + co.
Our number one expert in PropertyTree database solutions, Kasie knows her ‘clicks-and-scrolls’ all too well, achieving timesaving results for property management departments Australia-wide.
If you want timesaving property management database solutions, Kasie knows the ‘ins-and-outs’ of real estate software support. With over 9 years’ experience in the property industry, Kasie joined the h+co team in August 2018 – and we couldn’t be more delighted! A former senior property manager responsible for the end-to-end management of residential portfolios, Kasie enjoys unique insight into the challenges faced by h+co’s clients.
What Kasie doesn’t know about property management software – well, it’s simply not worth knowing! A trust account manager with niche expertise in large CBD property portfolios, work with Kasie today and watch your property management department flourish.
A consummate professional with a rare depth of knowledge across the finance, accounting and property management spaces, Doreen Wong is truly a trust accountant with the ‘lot’.
A natural people-person with a uniquely strategic take on the proper management of complex real estate trust accounts, Doreen is a fine addition to the hastings+co team. With a Masters of Professional Accounting (MPA), Bachelor of Commerce (Finance Major) and years of experience as both a trust accountant and property manager, Doreen’s skillset will help your team deliver on their promises to landlords and tenants alike.
“I know how busy a property manager’s day is,” says Doreen. “Messy databases, inconsistent portfolio fees, double-handling of information and consistently unbalanced trust accounts add extra stress to any agency.” With a focus on streamlining processes and creating pragmatic systems for her clients, Doreen is a true resource with the capacity to problem-solve on the go and the ability to look at complex accounting conundrums from a macro level.
“Being forever busy at h+co keeps me motivated! Our organisation’s positive attitude towards new technology, a dynamic work culture and delivering client-approved results is inspiring - I definitely believe this is a business of the future.”
Diligent in her work performance while relentlessly upskilling, Casey brings her ‘A’ game every time (aka her ‘Accounting Expertise’). After previously managing 2500 pharmaceutical accounts, Casey decided it was time for a change to the real estate category. Her positive attitude and talent for working to tight deadlines complements Casey’s natural problem-solving ability and consultative listening style.
Casey has established herself as a helpful and knowledgeable go-to for both h+co clients and colleagues. A trust account manager specialising in real estate support, Casey is here to help your agency achieve productivity, efficiency and profitable results.
Marina is a talented database solution solver, presenting h+co’s clients with flexible, functional results within minutes.
Marina is an immediately impressive trust account manager, enjoying a rare natural ability to learn complex database technology. With a prolific problem-solving sensibility, Marina’s great communication skills and flexibility are informed by her time in the education space. With a focus on precision, accuracy and attention to detail, Marina is an ideal fit for the fast pace of real estate trust accounting.
Managing personal property portfolios and development projects outside of her role, Marina understands the daily challenges of her property manager clients. Adaptable and knowledgeable in both team and one-on-one environments, Marina will support your estate agency to deliver on its promises.
With rare experience in accounting administration, bookkeeping and real estate support solutions - no account goes unbalanced when working with Amanda!
A veteran of the real estate and finance industries, trust account manager Amanda enjoys deep knowledge across accounting administration and bookkeeping. An all-rounder when it comes to real estate CRM technology and trust account management, Amanda is skilled in REST, PropertyMe, Xero and MYOB software.
With a fascination for detailed, accurate reporting, Amanda is an intuitive problem solver - always offering new solutions and exceptional customer service to h+co clients. Benefiting from a positive and supportive attitude, Amanda has never seen a trust accounting conundrum that cannot be put to rights.
Versatility in real estate and accounting software packages highly regarded. Please email us with your expression of interest or CV addressed to Natalie Hastings at
“You've been fabulous to work with and thanks for the benefit of your knowledge and the on-site training”
Kay Righetti, Pt Cook Real Estate Point Cook
“We are continually delighted at the outstanding feedback we receive from clients who work with Natalie. She is eagerly sought after for her technical knowledge, training techniques and communication style. Her customer service standards are second to none! When complicated things need fixing fast, I want Natalie working for our customers and Rockend."
John Goddard, CEO Rockend
“What would we do without Natalie when we don’t balance?”
Cath McLeod, Professionals, Ascot Vale
“If your new clients experience the same friendly, pleasant and professional care that you have shown us, then they will certainly be the richer for it.”
Laurie Raymond, French Property Dandenong
“You've been fabulous to work with and thanks for the benefit of your knowledge and the on-site training.”
Kay Righetti , Pt Cook Real Estate Point Cook
“Natalie is excellent as a trainer and is always eager and willing to help us with anything that we ask. Thanks for all your assistance over the years.”
Georgina Ziccone, Barry Plant, Berwick
“I booked into the classes with much trepidation as my experience with any classes to do with computer systems had been very stressful. Natalie Hastings ran the classes and was so easy to understand and guided me and the class through. I came to enjoy the classes so much.”
Vicki Beaver, Director, Raine & Horne Frankston
“Hastings & Co support service is one that this industry has been seriously lacking. I would encourage any PM Department Manager or Principal to invite Natalie in to their office for a ‘yearly’ audit or Business Health Check. Also, if you are a REST Professional user, you can’t afford not to have Natalie assess how you are currently using the program and for her to identify and explain more ways to get the most out of this system to improve your business. I highly recommend her service!”
Carolyn Wright, Your Property Manager, Cheltenham
“Making the decision to outsource our trust account to Hastings & Co , it pleases me to say that it was definitely the best decision we ever made…”
Jodi Licastro, General Manager, P. Di Natale
“I just wanted to say a big thank you!! I have just been audited and the officer (Consumer Affairs - VIC) remarked how great and comprehensive our systems are. I was told we are running the most compliant and 'smart' management firm this officer has seen.”
Barbara Kowenzowski, Director & OIEC, Heywood Property Management