Managing Director Natalie Hastings has forever changed the way Australia’s leading real estate agencies view business administration and trust accounting.
A visionary at the helm of hastings+co's team of talented real estate support professionals, Natalie's deep knowledge of trust accounting and the property industry comes courtesy of over 20 years immersed in agency best practice.
"Today's Principals look to the future: they're leveraging their team's efforts into dollar productive activities by freeing up time they might normally devote to administration and accounting", she notes. hastings+co empowers Principals and property management teams to enjoy focused and productive days with their extraordinary diamond service real estate support service. Natalie is at the forefront of emerging technology in the real estate space, relentlessly seeking to offer new solutions and exceptional customer service to her clients.
Natalie is a certified trainer with an inimitable teaching style and dynamic presentation skills. Her specialty knowledge includes advanced trust accounting, general accounting, REST, fileSMART and PropertyTree Classroom, onsite and remote training and the development of procedural manuals and business performance audits.
A features writer for award-winning Elite Agent Magazine and a sought-after guest speaker at Australasian real estate industry conferences, Natalie and hastings+co are the choice of forward-thinking agencies who are serious about business growth and innovation.
General Manager Shannon Vallance is an expert trust accountant and trainer, benefiting from rare insight into the challenges faced by Principals Australia-wide.
A key team member of hastings+co since 2012, Shannon is responsible for the high-quality customer service standards and exceptional outsourced real estate support solutions our business is renowned for. "I was a hastings+co client prior to joining the business – having worked within estate agencies, I can really empathise with property managers' need for expert support" she says. Warm and engaging, Shannon is also an expert software and office procedures trainer who enjoys an easy rapport with the Principals and property managers in hastings+co's care. She is a certified ROCKEND trainer (available for onsite and online training), well-versed in REST Professional, FileSmart, StrataMaster, PropertyTree and Xero.
In her role as General Manager at hastings+co, Shannon looks for ways to update efficiencies within estate agencies whilst onboarding new business, executing rollout training and supporting our terrific team of trust accountants and administrators.
Department Manager Daniella Gazzola is an energetic powerhouse of trust accounting expertise, overseeing hastings+co’s expert outsourced trust accounting talent.
Bringing a dynamic mix of people skills and technical know-how to her role, Department Manager Daniella is veteran of real estate trust accounting. "Having managed large, busy trust account portfolios throughout my career, I thrive on strategic problem-solving and prioritise the swift resolution of matters for hastings+co's clients across Australasia", she says. Benefiting from expert knowledge in RPOffice, REST, fileSMART and PropertyTree in addition to a tertiary business qualification, Danielle is a clear communicator who understands the roles and responsibilities found across property management departments. Having supported property management teams handle portfolios of up to 3500 properties during her career, Daniella is affectionately known by many hastings+co clients as "Superwoman".
Balancing trust accountants and saving reconciliations one Australian estate agency at a time, Daniella's Department Management role finds her at the heart of managing new client business, ensuring all processes are streamlined and perfected before effecting handover to our expert hastings+co trust account managers. A natural team player, Daniella supports our trust accounting team as the first line of support for REST, FileSMART, residential, commercial and sales accounting, payroll, Xero accounting and professional development.
"Staying calm in stressful situations – that’s definitely one of my talents," says hastings+co Trust Account Manager Yuting Jiang."
Benefiting from nearly a decade of experience in the accounting category, Yuting enjoys a breadth of experience – informed by her time in both premium Victorian real estate agencies as a trust accountant, and her tenure at Melbourne’s leading accounting firms. Highly qualified, Yuting has a Victorian Agent’s Representative Certificate, a Bachelor of Business and Marketing, a Masters of Professional Accounting and is currently completing her CPA. Naturally analytic, Yuting expertly works with hastings+co’s clients to swiftly identify and remedy trust accounting and real estate software conundrums.
With a deep knowledge of Australia’s favourite real estate technology – including RP Data, REST, Xero, Console and more, Yuting is a fine asset to both hastings+co, and our client’s businesses. Bi-lingual Yuting speaks your language – whether that’s trust accounting, internal payroll or Mandarin! We’re so proud to have her on our team, and quite certain that you’ll find Yuting to be a wonderful support for your real estate agency.
With a robust portfolio of experience across real estate administration, Leonie Byron joined the hastings + co team in 2017.
Leonie entered into the real estate space after graduating from Deakin University, swiftly developing into a true property professional. Well-acquainted with human resources courtesy of her tertiary degree paired with industry experience as a property manager, Leonie is a natural addition to our trust accounting administration team. With rare insight into the diversity of demanding roles within a thriving property management department, Leonie is quick to learn about each agency’s unique systems and qualities. “I’m glad to be part of the hastings + co team, removing pressure from the daily lives of our real estate clients, being that essential extra support offering expert knowledge,” she says.
With a customer service background and kind nature, Leonie communicates with ease and professionalism. On the cusp of completing a Cert IV in property services, we’re confident that Leonie’s passion for supporting the real estate industry will continue to grow.
A consummate trust accounting professional, Tamara Taylor is a natural addition to the hastings + co team.
Benefiting from a holistic approach to her practice, Tamara says "the most critical element of a trust accountant's role is accuracy. Internal and external interests depend on the information provided to be correct."
With Tamara as part of your extended team, you can rest assured that the accuracy of your accounts – and the information provided to your stakeholders – will always be spot-on.
Here to assist hastings + co’s clients balance their trusts every time, Tamara’s unique background in both property management and accounting makes her a reliable contributor to your agency’s success.
A natural number-cruncher and seasoned accountant, Shelley Gage joined hastings + co in 2017.
Shelley brings with her a wealth of experience from her diverse career in accounting across several categories. Her thorough understanding of the critical role professional accounting support plays to real estate businesses fuels her passion for trust accounting, and we’re excited about the contribution she will make to our extended team.
“I’m a natural numbers person”, admits Shelley. It is this innate focus on accuracy and attention to detail that makes Shelley an ideal trust account manager, supporting our property management clients towards stress-free owner payouts and balanced accounts. Ensuring smoother days across your agency’s portfolio, you’ll be delighted to work with Shelley in her new role at hastings + co.
"When it comes to trust accounting, perfection is required down to the very last cent." So says Leilani Gliatsos, whose perfectionism has found a happy home at hastings + co.
An experienced trust accountant, Leilani entered the real estate industry at age 18. Relentlessly seeking improvement throughout her career, Leilani is well-versed in all leading real estate software programs and has completed a Diploma of Business.
Offering the support and knowledge your property management team require to thrive, Leilani’s close attention to detail and fierce desire to balance the books is a wonder to behold.
Benefiting from years of experience in the real estate industry, Rana Noble’s friendly personality and fine attention to detail make her a natural addition to the hastings + co team.
Enjoying great insight into the daily challenges of real estate administrators, Rana is an award-winning employee with property management experience who has gone on to become a reliable and supportive trust account assistant.
"Having dealt with the complexities of property management software and accounting in my previous career, I’m looking forward to making life easier for all of hastings + co’s clients. In between the condition reports and the maintenance, the daily experience of a property manager can be hectic – know that I’m here to help!"
Courteous and efficient, Rana is focused on supporting both her colleagues and her clients.
"Systems are at the heart of every successful property management department. Providing essential trust accounting support to Australia's leading real estate agencies every day is a real pleasure," notes expert trust account manager Elsa Ye.
Benefiting from a Master of Commerce, Bachelor of International Trade and an Agent's Representative License, Elsa is a talented, process-oriented accounting veteran you can rely on to balance your books, trouble-shoot your database and free up your team's precious time. Friendly and efficient, Elsa has a breadth of corporate experience –including time as an "in-house" trust account manager with one of Australia's most prestigious estate agencies.
"Having worked in a busy agency environment, I understand how property managers are pulled in so many directions: having expert trust accounting on-hand makes their daily experience less stressful, and ensures clients receive the funds they are due." A fine addition to hastings+co's team, Elsa is a friendly, plain-speaking trust account manager here to support your estate agency fulfil its promises.
"I’m all about customer service", nods trust account manager Grace Deng. "When a hastings+co client comes to me with a problem or concern, I’m here to resolve the matter."
Benefiting from an Accounting Degree, Agent’s Representative License and experience within the real estate industry as a trust accountant and property manager, Grace has also spent time working within the luxury accommodation category. This rare trifecta of experience allows Grace to empathise with the concerns of busy property management departments across Australia.
"With my experience as a property manager and my in-depth knowledge of key accounting software, I am focused on keeping our clients’ data clean, their accounts balanced and their landlords paid on time," says Grace. Whether your agency uses REST, Console or Xero for its accounting, Grace is a friendly support dedicated to helping your team streamline their day and maximise their CRM software.
Versatility in real estate and accounting software packages highly regarded. Please email us with your expression of interest or CV addressed to Natalie Hastings at
“You've been fabulous to work with and thanks for the benefit of your knowledge and the on-site training”
Kay Righetti, Pt Cook Real Estate Point Cook
“We are continually delighted at the outstanding feedback we receive from clients who work with Natalie. She is eagerly sought after for her technical knowledge, training techniques and communication style. Her customer service standards are second to none! When complicated things need fixing fast, I want Natalie working for our customers and Rockend."
John Goddard, CEO Rockend
“What would we do without Natalie when we don’t balance?”
Cath McLeod, Professionals, Ascot Vale
“If your new clients experience the same friendly, pleasant and professional care that you have shown us, then they will certainly be the richer for it.”
Laurie Raymond, French Property Dandenong
“You've been fabulous to work with and thanks for the benefit of your knowledge and the on-site training.”
Kay Righetti , Pt Cook Real Estate Point Cook
“Natalie is excellent as a trainer and is always eager and willing to help us with anything that we ask. Thanks for all your assistance over the years.”
Georgina Ziccone, Barry Plant, Berwick
“I booked into the classes with much trepidation as my experience with any classes to do with computer systems had been very stressful. Natalie Hastings ran the classes and was so easy to understand and guided me and the class through. I came to enjoy the classes so much.”
Vicki Beaver, Director, Raine & Horne Frankston
“Hastings & Co support service is one that this industry has been seriously lacking. I would encourage any PM Department Manager or Principal to invite Natalie in to their office for a ‘yearly’ audit or Business Health Check. Also, if you are a REST Professional user, you can’t afford not to have Natalie assess how you are currently using the program and for her to identify and explain more ways to get the most out of this system to improve your business. I highly recommend her service!”
Carolyn Wright, Your Property Manager, Cheltenham
“Making the decision to outsource our trust account to Hastings & Co , it pleases me to say that it was definitely the best decision we ever made…”
Jodi Licastro, General Manager, P. Di Natale
“I just wanted to say a big thank you!! I have just been audited and the officer (Consumer Affairs - VIC) remarked how great and comprehensive our systems are. I was told we are running the most compliant and 'smart' management firm this officer has seen.”
Barbara Kowenzowski, Director & OIEC, Heywood Property Management